Frequently asked questions
The questions guests ask us most about tables, seafood, speedboat trips and payment, answered briefly in one place.
When is a Booking confirmed?
A Booking is confirmed once the system verifies a valid transaction and issues the Booking code and QR for the group.
See the Booking confirmation processCan I book a meal and speedboat tickets together?
Yes. Choose the combined option and NBKH arranges your meal time and speedboat trip within the same request.
See combined Booking conditionsHow much is the table deposit?
The current deposit is 299,000 VND per group and is deducted when the bill is settled.
See the table deposit policyCan I choose a table or seating position?
NBKH arranges tables by headcount and serving conditions; seating requests are noted for reference only.
See the seating principlesWhen can I cancel a table booking and get the deposit back?
Whether the deposit is refunded depends on when you notify us and the reason for cancelling, as set out in the table booking policy.
See cancellation conditionsCan I reschedule my meal?
You can send a rescheduling request; the new date is only confirmed once NBKH checks that we can arrange it.
See meal rescheduling conditionsHow do I pay for speedboat tickets?
The website collects 50,000 VND per guest in advance; this is deducted from the group’s actual ticket total when you use the service.
See the speedboat prepayment rulesHow are speedboat fares calculated by height and headcount?
Guests under 1 m ride free; from 1 m to under 1.3 m is 100,000 VND/ticket. Adult tickets bought online follow the number of adult tickets in your own group: 1–4 tickets 180,000 VND, 5–9 tickets 170,000 VND, 10 or more 150,000 VND; the counter price is 200,000 VND. Staff measure heights and settle the actual fare at the pier.
See how speedboat fares are calculatedCan I change or cancel speedboat tickets?
Speedboat tickets have their own rescheduling conditions; cancellations at will and changes caused by operations are handled differently.
See ticket change and cancellation conditionsWhat happens if the speedboat trip cannot run?
When the boat cannot depart because of the sea or safety requirements, you are offered a new date or the undelivered part of the service is handled accordingly.
See the weather policyHow do I look up bookings I have sent?
Use the email you booked with and an Email OTP code to see your requests, Bookings and their status.
See the Email OTP lookup rulesWhat if the QR or payment page does not work?
Do not edit the transfer details yourself and do not use wallet links from other sources. Check the instructions currently in force on the website or contact NBKH through the official channels.
See the payment instructionsWhen does a payment count as complete?
A payment is only complete once the server matches the exact transaction; a receipt photo, scanning the QR or returning from the MoMo page does not confirm a Booking by itself.
See the transaction verification processHow are seafood prices updated?
Every dish on the menu has a listed price. Seafood sold by the kg may be ordered from 200g per dish; Cobia Braised in a Clay Pot starts from 300g of fish. The weight and amount are settled before cooking.
Do speedboat trips depend on the weather?
Yes. The schedule and destination can change or pause when the sea is not suitable.
See the weather policyWhich requests need NBKH to contact me first?
Consultation requests, exceptional schedules or unverified promo codes may need NBKH to contact you before the system opens payment.
See the transaction basis
