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Booking, payment and service terms

These are the transaction conditions for table bookings, canoe-ticket purchases and combined services on the Nha Be Khanh Hao website. Please read, review your details and agree to the policy before sending a request. This English version is provided for convenience; where interpretations differ, the Vietnamese version prevails.

Last updated: 20/10/2026

Choose a sectionViewing: Transaction basis

Part 01

Transaction basis

Provider and contact points

Nhà Bè Khánh Hào is a service brand operated by CÔNG TY TNHH NETCA (NETCA COMPANY LIMITED, abbreviated NETCA CO., LTD). Enterprise/tax code: 1702371021. Head office: Group 3, Rach Vem Quarter, Phu Quoc Special Zone, An Giang Province. Phone: 0774 029 983. Email: nhabekhanhhao.phuquoc@gmail.com.

Definitions

A “booking request” is the information a guest sends to ask for a service. A “Booking” is a request confirmed under these terms. The “deposit” is the optional 200,000 VND a guest chooses to pay for a request that includes a table, to secure performance of the meal Booking under Article 328 of the Civil Code; it is not a prepayment. An “e-ticket/QR” is confirmation of the right to use a service — not a means of payment.

Canoe service provider

CÔNG TY TNHH NETCA directly organises and transports passengers under its licensed operating conditions. Schedules may change or pause for safety, weather, sea conditions or instructions from the competent authorities.

Receiving requests and consultation cases

Guests send requests for a table, speedboat tickets or both without paying in advance. For a request that includes a table, the guest may choose to pay a deposit; the system then issues dedicated payment instructions covering the applicable method, amount, transfer content and deadline. Requests with special needs, out-of-schedule dates or unverified promo codes move to “Needs consultation”; you pay nothing until you receive valid instructions.

When a Booking is confirmed

Sending the form, receiving a request code or scanning a payment QR does not by itself make a Booking effective. NBKH replies to requests within 12 hours. A request without a deposit becomes a Booking when NBKH sends the guest a confirmation by message or email showing the Booking code, date and time, group size and the policy version that applies. A request with a deposit becomes effective when a valid deposit transaction has been matched to the exact request and the system has issued a Booking code plus a valid ticket/QR; once those signs are present, the Booking is effective and no further approval step is needed. If NBKH has not confirmed within that period, the request lapses and any deposit received is refunded in full within at most 15 working days to the account used for the deposit. The status “Payment received — issuing Booking” is an intermediate processing step.

Part 02

Table booking

Optional table deposit

A table does not require a deposit. A guest may choose to pay a 200,000 VND deposit per group (per booking), not multiplied by the number of tables NBKH arranges. The deposit is a deposit under Article 328 of the Civil Code, not a prepayment. Guests who pay the deposit in advance get 5% off the food and drink bill at the raft when the bill total is above 200,000 VND; the offer does not apply to alcoholic drinks other than beer, speedboat tickets or set-price combos. The offer is tied to paying the deposit before the meal, not to the payment instrument; the rest of the bill can be paid by cash, transfer or card at the same price. The deposit is deducted from the bill; if the bill total is 200,000 VND or less, the 5% discount does not apply and NBKH refunds the difference between the deposit and the bill. Published prices include VAT.

Cancelling a table and deposit refunds

Cancellations notified at least 3 days before the expected seating time receive a full deposit refund. After that point the deposit is non-refundable, unless NBKH cannot provide the service or the law requires otherwise. If NBKH cannot serve a confirmed Booking because of force majeure (weather, unsafe sea conditions, an order of a competent authority), NBKH refunds the deposit in full or reschedules if the guest agrees; if NBKH declines to serve for any other reason, NBKH refunds the deposit and pays an additional amount equal to the deposit under Article 328 of the Civil Code, unless the guest chooses to reschedule. Refunds are sent within at most 15 working days to the account used for the deposit. A guest without a deposit who cannot come should tell NBKH as early as possible.

Rescheduling a meal

Requests to reschedule a meal must be made at least 3 days before the expected seating time. The new date depends on NBKH’s serving capacity and does not create any right to choose a table or position.

Seating arrangements

Guests do not choose tables or seating positions. NBKH arranges seating to suit the group size and table availability at serving time.

Part 03

Canoe tickets

Paying for speedboat tickets

Booking speedboat tickets on the website requires no prepayment. Tickets are paid at the service point for the actual ticket count after staff classify the group. Bookings made under an earlier version that prepaid 50,000 VND per guest keep that amount deducted from the group’s actual ticket total.

Three height groups and how tiers are set

When the group uses the service, NBKH staff measure and classify guests on the spot: Under 1 m rides free; from 1 m to under 1.3 m is 100,000 VND/ticket; from 1.3 m up, the online fare tier follows the group’s actual number of adult tickets. Published prices include VAT.

Online fare tiers from 1.3 m by adult ticket count

Online fare tiers for guests 1.3 m and taller: Groups with 1–4 adult tickets pay 180,000 VND/ticket; 5–9 adult tickets pay 170,000 VND/ticket; 10 or more adult tickets pay 150,000 VND/ticket. The tier is set by the actual number of adult tickets in your own group after staff classification at the time of service, not counting guests from other groups on the same trip. The counter price is 300,000 VND per adult ticket; the online table applies only to guests who booked on the official Nha Be Khanh Hao website before arriving, and guests without a booking pay the counter price. Bookings created before 15/09/2026 also use this table because every tier is equal to or lower than the previous fares. The speedboat departs once 4 tickets are sold. Tickets are round-trip for the confirmed journey, with no time limit on the visit within the day’s operating window. Groups of 10 or more passengers may propose their own departure times; smaller groups are scheduled flexibly within the operating timetable. All departure times must be confirmed by NETCA COMPANY LIMITED and remain subject to weather, sea conditions, safety and instructions from the competent authorities.

Rescheduling and cancelling canoe tickets

Speedboat tickets cannot be cancelled at will. Each booking may be rescheduled exactly once, with at least 3 days’ notice; the new date depends on serving capacity, and the right to reschedule remains valid for 6 months from the booking creation date.

Weather, sea conditions and refunds

If sea operations are not permitted or actual conditions are unsafe, guests may choose to reschedule or receive a refund of the amount paid for the undelivered part of the service. Refunds are processed within at most 15 working days to the verified account of the person making the request.

Part 04

Combined bookings and lookup

Combined bookings

When booking a meal together with canoe tickets, the guest pays nothing in advance and may choose the 200,000 VND table deposit for the whole group as described under the optional table deposit. The deposit does not prepay canoe tickets. Staff measure, classify and finalise fares in person when the group uses the service.

One QR for the whole group

After a valid payment is verified, the system issues one shared check-in QR for the whole group — not one QR per passenger. The QR is protected information and is no longer displayed once used, revoked, or once the booking is cancelled or refunded.

Promo codes

Promo codes apply only after the system verifies their validity period, conditions, minimum value and remaining uses. Entering a code on the website does not by itself guarantee a discount.

Looking up bookings with Email OTP

Enter the email used when booking plus a 6-digit Email OTP code to view the requests, bookings and payment statuses belonging to the verified email. NBKH does not use SMS OTP for this lookup flow.

Part 05

Payment, prices and refunds

Payment methods

The website may support several payment methods but only offers channels the server currently declares “ready” for your request. Never transfer money using accounts, QR codes, deeplinks or links from any other source.

Payment instructions

For bank transfers, pay only when the website displays the full receiving account, amount, transfer content and deadline issued by the server. For MoMo, open only a valid HTTPS link issued by the website for your exact request; the website never self-generates QR codes or deeplinks. If any information is missing, expired or different from what your payment app shows, stop and contact NBKH.

Transaction verification

A VietQR code only pre-fills transfer details. A receipt photo, the act of scanning a QR, a deduction on your side or returning to the website from the MoMo page does not prove NBKH has received the money. The system only changes status when the server receives valid transaction data and matches it; do not pay again while an update is pending.

Prices, currency, tax and surcharges

Prices are listed and paid in Vietnamese dong (VND), VAT included. Every dish on the menu has a listed price; dishes charged by weight are listed per unit (for example per kg), and the weight and amount are confirmed before cooking. Any surcharge must be announced clearly before you confirm. The cost table on the website is an estimate; the final fare is set after staff measure and classify guests at the time of service.

Changes and canoe ticket validity

The initial Booking selects a date within the next 60 days. The right to reschedule canoe tickets stays valid for 6 months from the Booking creation date; you may actively reschedule exactly once, with at least 3 days’ notice. Changes caused by weather, safety requirements or operating conditions do not count against that one change.

Refunds

Where a refund is due, NBKH processes it within at most 15 working days to the account provided by the requester after their right to request is verified. Never send OTP codes, passwords or banking credentials to NBKH.

Part 06

Safety and responsibility

Sea journey safety

Canoe operations run only when the competent authorities, the border guard and actual sea conditions allow. If the service cannot be provided for those reasons, you may choose to reschedule or receive a refund for the undelivered part of the service.

Guest responsibilities

Guests provide accurate information; re-check the service, date, time, guest count and payment instructions before confirming; arrive on time; and follow safety guidance, venue rules and the vessel operator’s instructions. The person who sends the request for a group is responsible for informing its members of the relevant terms and for being authorised to provide the group’s information. When sending a request, the guest undertakes to arrive on the booked date and time.

Force majeure and service changes

In cases of natural disaster, dangerous weather, state-authority orders, infrastructure failures or objective events beyond reasonable control, NBKH may adjust or suspend the affected part of the service. Rescheduling or refund rights follow the undelivered part of the service, these terms and mandatory law.

Part 07

Complaints and validity

Complaints and reconciliation

Send requests to nhabekhanhhao.phuquoc@gmail.com or call 0774 029 983. NBKH acknowledges and responds with an outcome within 7 working days, or informs you of progress and reasons where a case needs more time under applicable rules. Never send banking passwords or OTP codes to NBKH.

Governing law and disputes

Transactions are governed by Vietnamese law. Both sides prioritise dialogue and share records to resolve issues. If no agreement is reached, you may bring the matter to the consumer-protection agency or another competent authority.

Validity and version

The current version is 2026-10-20-v13. Changes are not applied retroactively to the disadvantage of confirmed Bookings, unless required by law or expressly agreed by the guest. Requests and Bookings made under an earlier version keep the terms the guest accepted when making them.