Booking, payment and service terms
These are the transaction conditions for table bookings, canoe-ticket purchases and combined services on the Nha Be Khanh Hao website. Please read, review your details and agree to the policy before sending a request. This English version is provided for convenience; where interpretations differ, the Vietnamese version prevails.
Last updated: 16/09/2026
Choose a sectionViewing: Transaction basis
Part 01
Transaction basis
Provider and contact points
Nhà Bè Khánh Hào is a service brand operated by CÔNG TY TNHH NETCA (NETCA COMPANY LIMITED, abbreviated NETCA CO., LTD). Enterprise/tax code: 1702371021. Head office: Group 3, Rach Vem Quarter, Phu Quoc Special Zone, An Giang Province. Phone: 0774 029 983. Email: nhabekhanhhao.phuquoc@gmail.com.
Definitions
A “booking request” is the information a guest sends to ask for a service. A “Booking” is a request confirmed under these terms. The “prepaid amount” covers the table deposit or the portion of canoe fare paid in advance. An “e-ticket/QR” is confirmation of the right to use a service — not a means of payment.
Canoe service provider
CÔNG TY TNHH NETCA directly organises and transports passengers under its licensed operating conditions. Schedules may change or pause for safety, weather, sea conditions or instructions from the competent authorities.
Receiving requests and consultation cases
The system records the information you send and, for services whose conditions can be determined, issues dedicated payment instructions covering the applicable method, amount, transfer content and deadline. Requests with special needs, out-of-schedule dates or unverified promo codes move to “Needs consultation”; you pay nothing until you receive valid instructions.
When a Booking is confirmed
Sending the form, receiving a request code or scanning a payment QR does not by itself make a Booking effective. A Booking is confirmed only when a valid payment has been matched to the exact request and the system has issued a Booking code plus a valid ticket/QR. Once those signs are present, the Booking is effective and no further approval step is needed. The status “Payment received — issuing Booking” is an intermediate processing step.
Part 02
Table booking
Per-group table deposit
A deposit of 299,000 VND per group (per booking) holds your dining reservation, regardless of how many tables NBKH arranges. The deposit is deducted from the final food bill; if the bill is lower than the deposit, the difference is not refunded. Published prices include VAT.
Cancelling a table and deposit refunds
Cancellations notified at least 3 days before the expected seating time receive a full deposit refund. After that point the deposit is non-refundable, unless NBKH cannot provide the service or the law requires otherwise.
Rescheduling a meal
Requests to reschedule a meal must be made at least 3 days before the expected seating time. The new date depends on NBKH’s serving capacity and does not create any right to choose a table or position.
Seating arrangements
Guests do not choose tables or seating positions. NBKH arranges seating to suit the group size and table availability at serving time.
Part 03
Canoe tickets
The prepaid canoe amount
The website collects 50,000 VND in advance for each registered guest, with no ticket classes or height grouping at the purchase step. This is a partial prepaid speedboat ticket amount, not a deposit, and is deducted from the group’s actual ticket total.
Three height groups and how tiers are set
When the group uses the service, NBKH staff measure and classify guests on the spot: Under 1 m rides free; from 1 m to under 1.3 m is 100,000 VND/ticket; from 1.3 m up, the online fare tier follows the group’s actual number of adult tickets. Published prices include VAT.
Online fare tiers from 1.3 m by adult ticket count
Online fare tiers for guests 1.3 m and taller: Groups with 1–4 adult tickets pay 180,000 VND/ticket; 5–9 adult tickets pay 170,000 VND/ticket; 10 or more adult tickets pay 150,000 VND/ticket. The tier is set by the actual number of adult tickets in your own group after staff classification at the time of service, not counting guests from other groups on the same trip. The counter price is 200,000 VND per adult ticket; this table applies only to tickets bought online on the official Nha Be Khanh Hao website. Bookings created before 15/09/2026 also use this table because every tier is equal to or lower than the previous fares. The speedboat departs once 4 tickets are sold. Tickets are round-trip for the confirmed journey, with no time limit on the visit within the day’s operating window. Groups of 10 or more passengers may propose their own departure times; smaller groups are scheduled flexibly within the operating timetable. All departure times must be confirmed by NETCA COMPANY LIMITED and remain subject to weather, sea conditions, safety and instructions from the competent authorities.
Rescheduling and cancelling canoe tickets
Speedboat tickets cannot be cancelled at will. Each booking may be rescheduled exactly once, with at least 3 days’ notice; the new date depends on serving capacity, and the right to reschedule remains valid for 6 months from the booking creation date.
Weather, sea conditions and refunds
If sea operations are not permitted or actual conditions are unsafe, guests may choose to reschedule or receive a refund of the amount paid for the undelivered part of the service. Refunds are processed within at most 15 working days to the verified account of the person making the request.
Part 04
Combined bookings and lookup
Combined bookings
When booking a meal together with canoe tickets, the prepaid amount consists of the 299,000 VND table deposit for the whole group plus 50,000 VND per canoe passenger, with no ticket classes at the website step. Staff measure, classify and finalise fares in person when the group uses the service.
One QR for the whole group
After a valid payment is verified, the system issues one shared check-in QR for the whole group — not one QR per passenger. The QR is protected information and is no longer displayed once used, revoked, or once the booking is cancelled or refunded.
Promo codes
Promo codes apply only after the system verifies their validity period, conditions, minimum value and remaining uses. Entering a code on the website does not by itself guarantee a discount.
Looking up bookings with Email OTP
Enter the email used when booking plus a 6-digit Email OTP code to view the requests, bookings and payment statuses belonging to the verified email. NBKH does not use SMS OTP for this lookup flow.
Part 05
Payment, prices and refunds
Payment methods
The website may support several payment methods but only offers channels the server currently declares “ready” for your request. Never transfer money using accounts, QR codes, deeplinks or links from any other source.
Payment instructions
For bank transfers, pay only when the website displays the full receiving account, amount, transfer content and deadline issued by the server. For MoMo, open only a valid HTTPS link issued by the website for your exact request; the website never self-generates QR codes or deeplinks. If any information is missing, expired or different from what your payment app shows, stop and contact NBKH.
Transaction verification
A VietQR code only pre-fills transfer details. A receipt photo, the act of scanning a QR, a deduction on your side or returning to the website from the MoMo page does not prove NBKH has received the money. The system only changes status when the server receives valid transaction data and matches it; do not pay again while an update is pending.
Prices, currency, tax and surcharges
Prices are listed and paid in Vietnamese dong (VND), VAT included. Every dish on the menu has a listed price; dishes charged by weight are listed per unit (for example per kg), and the weight and amount are confirmed before cooking. Any surcharge must be announced clearly before you confirm. The canoe amount collected on the website is a prepayment; the final fare is set after staff measure and classify guests at the time of service.
Changes and canoe ticket validity
The initial Booking selects a date within the next 60 days. The right to reschedule canoe tickets stays valid for 6 months from the Booking creation date; you may actively reschedule exactly once, with at least 3 days’ notice. Changes caused by weather, safety requirements or operating conditions do not count against that one change.
Refunds
Where a refund is due, NBKH processes it within at most 15 working days to the account provided by the requester after their right to request is verified. Never send OTP codes, passwords or banking credentials to NBKH.
Part 06
Safety and responsibility
Sea journey safety
Canoe operations run only when the competent authorities, the border guard and actual sea conditions allow. If the service cannot be provided for those reasons, you may choose to reschedule or receive a refund for the undelivered part of the service.
Guest responsibilities
Guests provide accurate information; re-check the service, date, time, guest count and payment instructions before confirming; arrive on time; and follow safety guidance, venue rules and the vessel operator’s instructions. The person who sends the request for a group is responsible for informing its members of the relevant terms and for being authorised to provide the group’s information.
Force majeure and service changes
In cases of natural disaster, dangerous weather, state-authority orders, infrastructure failures or objective events beyond reasonable control, NBKH may adjust or suspend the affected part of the service. Rescheduling or refund rights follow the undelivered part of the service, these terms and mandatory law.
Part 07
Complaints and validity
Complaints and reconciliation
Send requests to nhabekhanhhao.phuquoc@gmail.com or call 0774 029 983. NBKH acknowledges and responds with an outcome within 7 working days, or informs you of progress and reasons where a case needs more time under applicable rules. Never send banking passwords or OTP codes to NBKH.
Governing law and disputes
Transactions are governed by Vietnamese law. Both sides prioritise dialogue and share records to resolve issues. If no agreement is reached, you may bring the matter to the consumer-protection agency or another competent authority.
Validity and version
The current version is 2026-09-16-v11. Changes are not applied retroactively to the disadvantage of confirmed Bookings, unless required by law or expressly agreed by the guest.
